Historically, hotels, clubs and resorts differentiated between their line (customer-facing) functions and their facility functions. In the past few years there has been a growing awareness that facility functions are as much “guest service” functions as the classic reception, concierge, parking, and specialized recreational or leisure functions. Even though facility functions are behind the scenes, they are critical for a successful guest experience.
Currently most of these hotels, clubs and resorts use software systems for their back office functions: accounting, membership and guest conveniences. They have shown that there is a quantifiable ROI when automating those work activities.
By integrating the facility functions, organizations can get a double benefit. First they can reduce the costs associated with inefficiently utilized resources and unplanned events. Second, facilities that are efficient, safe and green can be marketed as such to increase revenues.
Site-in-Sight Framework Software:
Site-in-Sight is a facility framework software product for hotels, clubs and resorts. It provides operational, situational and environmental awareness for all facilities, no matter how geographically dispersed the facilities are.
Facility framework software is designed to integrate all hotel, club or resort facility functions and allow the end user to monitor, evaluate and control all of the facility functions. It provides a decision-making tool that in most cases will automatically initiate actions and will help organizations save time and provide better service to their guests.
Site-in-Sight facility framework systems are designed to provide three areas of awareness: operational, situational and environmental.
Operational Awareness includes Guest Relations, Employee Operations and Resource Utilization. Operational awareness allows the facility to make the most effective use of human resources and save valuable staff time.
With Site-in-Sight framework software, the status of operations is visible at all times. This can enable a number of operational strategic initiatives and because the data base in the framework tells you what happened when, it can also improve business intelligence. Operational awareness systems can enable organizations to focus staff time on customer-facing activities. It can accommodate full reporting of customer requests and the status of those requests. It also allows hospitality organizations to make better decisions, decisions that can be based on experience and facts.
Situational Awareness includes Safety, Security and Emergency Management. As noted, with Site-in-Sight, the status of the entire facility is visible at all times providing full reporting of activities, including who accessed an area and when, who was denied access, system logs and alarms, and a record of who is where at any time.
Framework software can be used to set and maintain a Uniform Policy. The Site-in-Sight system displays the company policy with event information
To reduce the administrative burden of facility/status monitoring and trend analysis, the user interface for facility framework systems do not require human monitoring. They are automated systems that are event driven. They are designed to contact the right people at the right time with the right information. Upon the occurrence of an event, the facility framework systems can contact the pre-designated personnel through a variety of communication means including PDA or cell phone.
Facility framework software can be integrated to outside agencies (e.g. Police) for better response to events that occur at the facility and to obtain reporting of external events in the area that may affect the facility.
And finally, Environmental Awareness covers the “Green Functions”- Use of Electricity and Use of Water. Electrical rates run 6 to 12 cents per kilowatt hour. By controlling lighting and HVAC interfaces, hotels, clubs and resorts have been able to reduce total utility costs by 8-10 %.
The impact of these savings goes beyond expense reduction. A safe, efficient and green facility is easier to market. Customers satisfaction surveys have shown that guest satisfaction and return rates are significantly higher for these types of facilities .
Site-in-Sight facility framework software can be used integrate all hotel, club or resort facility functions and allow management to monitor, evaluate and control all of the facility functions. It is a decision-making tool that in most cases will automatically initiate actions and will help organizations save time and provide better service to their guests.
Hospitality facilities that use framework software are outperforming comparable facilities in customer satisfaction and in profitability. Efficiency savings are approaching 10% of total utility costs and 5% of personnel costs.