Hospitality

Guest satisfaction is critical for hotels, resorts and clubs around the world. Patrons depend on the hospitality provider for a safe, secure and comfortable environment. Today, most hospitality organizations realize that critical behind-the-scenes functions are as much a “guest service” as classic front-facing features: reception, concierge, parking, etc, to ensure a successful guest experience.

The Challenge:

  • Maintain an open feeling, with a tight security structure for guests and staff
  • Protect the hospitality facility’s physical property, assets, employees, patrons, visitors, 
  • Establish an overall enterprise-wide security management system that integrates video, associated sensors and access control 
  • Maintain a consistent set of policies and procedures
  • Comply with all privacy laws 
  • Develop a crisis management plan 
  • Minimize costs of litigation
    • Rigorous monitoring
  • Timely access to actionable information
    • Make open areas more secure

Access Control and Other Challenges:

  • Extend access control throughout the facility in a cost-effective manner
  • Integrate with other security and non-security systems and 
  • Improve security in open areas.

The Maxxess Solution:

Extend access control throughout the facility easily and cost-effectively

Maxxess provides cost-effective access control administration and management to the entire facility--including often unsecured interior doors, remote doors, medicine storage areas, lockers, server cabinets and padlocks--without the need to add wiring or expensive wireless infrastructure or compromise functionality.

Most hospitality facilities do not include all doors on secure access control systems because of the high cost, which can run $2,500 or more per door “plus cable & labor.” Maxxess has the capability to add these doors at a significantly lower cost, as low as $400/reader. 

We accomplish this via the integration of our eFusion security management platform to the Salto Data on Card Virtual Network system.

This integration provides a virtual network that uses the ID credential to store the cardholder’s door access permissions and eliminates the need to add expensive wireless infrastructure or hard-wire the access control system to every door and reader.

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Integrate with other security and non-security systems:

Maxxess systems have been used to provide not only a rigorous level of security but to improve workforce coordination. We are one of the few security system manufacturers that can tout ROI rather than cost of implementation.

Outlined here is a representative sample of integrations that Maxxess has implemented using its eFusion universal security management platform:

eFusion seamlessly integrates access control, time and attendance, ID badging, fire alarm, video, as well as  back-of-house functions to guest rooms.

eFusion can be programmed to integrate the access control card to other customer payment options such as cashless vending machines, parking and reward systems. 

At London’s Dorchester hotel, Maxxess developed a dual-access control system, a second system that allowed certain guests to establish their own access permissions for entry into their area.

eFusion integrates to VMS systems distributing hot alerts to staff and bringing up the relevant camera so management can visually follow and audit the response.

eFusion supports man-trap controls for counting rooms and transporting money.

The eFusion platform integrates with the Deister key management system for facilities using check-out keys.

Maxxess systems integrate to machinery to monitor that the machines are working correctly and if there is a failure the system will send an email to the maintenance staff.

Maxxess system also are used to monitor cleaning of machines and rooms by using RFID stickers to ensure cleaning schedules are maintained and only authorized personnel can remove machinery.

eFusion easily integrates with car park systems and remote resort facilities such as golf courses and tennis facilities.

Improve security in open areas with patented, powerful tools.

Did you or one of your staff ever “feel” that something was wrong? That you were uncomfortable? Maxxess latest innovation, ambit, is designed to capture that sixth sense, that perception of danger and provide the organization with as much anticipation time as possible.

The ambit system harnesses your staff’s understanding, experience and all of the human senses to make observations, choices and decisions about any situation that they encounter, including anticipating danger.

ambit offers situational awareness, collective intuition, greater incident anticipation and the possibility of pre-emptive response.

ambit empowers your employees and creates a sense of community.

With ambit, every staff member can communicate and see something, say something.

It also allows the organization to provide a shared awareness and perspective of a current important situation with its mobile staff, enabling rapid and accurate response to all security situations.

ambit extends the enterprise’s security reach beyond the bounds of the facility, dramatically increasing the security coverage throughout the organization, including remote facilities.

The ambit technology opens up a whole new sphere of safety and security intelligent sensing. 

ambit provides heat maps of all staff activity that provides a clear view of workforce activity quickly and intuitively. Conversely staff can use ambit to report robberies, confrontations or other emergency situations within the facility.

ambit helps the organization maintain a consistent set of policies and procedures. Its audit trail function protects the organization and minimizes costs of litigation.

Best of all ambit does not require any new infrastructure and provides for customer privacy.